Customer Satisfaction Survey

Welcome to the Customer Satisfaction Survey.

Thank you for taking the time to complete and submit our customer satisfaction / KPI Form.

By completing this form, you are helping us collate information that will assist us in raising our standards where required, to be able to provide you with the highest quality service.

On the form below, please indicate which rating most regularly defines the standards of service that you have recently experienced.

Scoring is based on 1 being Poor, and 10 being Excellent.

Name Business Email Phone Number

Capability and behaviour of Security Officer

1

2

3

4

5

6

7

8

9

10

Reliability

1

2

3

4

5

6

7

8

9

10

Management of Service

1

2

3

4

5

6

7

8

9

10

Supervision

1

2

3

4

5

6

7

8

9

10

Responsiveness

1

2

3

4

5

6

7

8

9

10

Flexibility

1

2

3

4

5

6

7

8

9

10

Communication

1

2

3

4

5

6

7

8

9

10

Willingness to recommend

1

2

3

4

5

6

7

8

9

10

Intention to renew Contract

1

2

3

4

5

6

7

8

9

10

N/A

How do your customers/clients view the Security Officer

1

2

3

4

5

6

7

8

9

10

Thank you for your feedback.

10 Mar

Customer Satisfaction Survey

Welcome to the Customer Satisfaction Survey.

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