Retail Security

In today’s retail environment, security is about so much more than deterring shoplifters. Professional retail security services protect your stock, your staff, and your customers. A visible security presence can prevent theft and antisocial behaviour, reassure genuine shoppers, and create a safer, more welcoming store atmosphere. Our retail security guards, and store detectives are trained to blend in with your brand, so your customers feel looked after, not watched.

Retail security guards are your first line of defence providing a visible presence at entrances, exits, and high-risk areas. They deter theft, handle incidents calmly, and are often the first point of contact in an emergency. Store detectives, on the other hand, work undercover. They move discreetly through your store, identifying suspicious behaviour that may go unnoticed by the public. By combining both, you get comprehensive retail security that tackles theft from every angle – both opportunistic and organised.

Our retail security services protect a wide range of businesses, from small independent stores to large department stores, shopping centres, supermarkets, and luxury retailers. Whether you’re dealing with high-value stock, large crowds, or seasonal peaks in footfall, we’ll tailor a solution that fits. We’re also experienced at supporting retailers with multiple sites, ensuring consistent standards and reporting across your whole business.

Our retail security guards are trained to act quickly but professionally. If they spot suspicious behaviour, they’ll follow your store’s procedures, gathering evidence discreetly and liaising with management or local police if needed. They always aim to de-escalate situations safely, protecting your staff and genuine customers from unnecessary confrontation. You can rely on our guards to stay calm under pressure and handle incidents with minimum disruption to your trading day.

Store detectives are an effective way to combat theft that may not be deterred by visible guards alone. They blend in with your customers, watching for suspicious activity and gathering evidence without drawing attention. They’re particularly useful in tackling organised retail crime and repeat offenders. By working undercover, they can catch thieves in the act and prevent significant stock losses over time. Ultimately, saving you money and protecting your bottom line.

100%. We know that retail security is about more than stopping theft, it’s also about how your customers feel in-store. Our security staff are approachable, friendly, and professional, always reflecting your brand’s standards and values. They’re trained to support your team, greet customers when appropriate, and handle incidents discreetly, so your genuine shoppers feel welcomed and protected, not intimidated.

Absolutely. Many retailers see spikes in footfall during busy periods like Christmas sales, Black Friday, or store events. We can provide additional retail security guards or store detectives on a short-term or ad hoc basis, helping you stay protected during your busiest times. We’re flexible and responsive so if you need extra cover at short notice, we’ll work with you to make it happen.

The cost depends on factors like store size, hours of operation, your stock’s value, and whether you need visible guards, undercover store detectives, or both. We believe in clear, competitive pricing with no hidden fees. We’ll listen to your needs, carry out a risk assessment if required, and provide a tailored quote that delivers real value and peace of mind.

Yes. We’re experienced in providing security for shopping centres, retail parks, and multi-store units. We can coordinate multiple guards, CCTV monitoring, access control, and car park patrols – all managed by a dedicated security supervisor for your site. You get consistent protection and clear reporting, no matter how large or busy your retail environment is.

It’s easy. Just get in touch with our team and tell us about your store, your risks, and your priorities. We’ll take the time to understand your business and design a retail security solution that’s flexible, professional, and cost-effective. Once you’re happy, we’ll deploy SIA licensed, fully trained security staff to protect your people, your stock, and your reputation.